Terms of service

Terms of Service

Last Updated: 12 May 2026

Welcome to Sacchara Thrive, a product of Firmus Nutrition Ltd. By accessing or using our website, products, or services, you agree to these Terms of Service. Please read them carefully.

1. USE OF OUR WEBSITE

By accessing or using firmusnutrition.com, you confirm that you are at least 18 years old. If you are under 18, you may only use the site under the supervision of a parent or legal guardian.

You agree to use the website only for lawful purposes and not to engage in any behaviour that could harm Firmus Nutrition Ltd, our customers, or other users.

2. PRODUCTS AND SERVICES

All products listed on our website are subject to availability. We reserve the right to discontinue or modify any product at any time without notice.

Product descriptions, pricing, ingredient information, and images are provided as accurately as possible, but minor variations may occur - particularly during periods of supplier updates or reformulation. We make no medical claims about our products. Statements about our products have not been evaluated by the US Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. NOT MEDICAL ADVICE

Sacchara Thrive is a dietary supplement, not a medication. Nothing on our website constitutes medical advice. Always consult a qualified healthcare provider before starting, stopping, or changing any supplement regimen - especially if you are pregnant, nursing, taking medications, or have a known medical condition.

4. PRICING AND PAYMENT

Prices are listed in US dollars (USD). We reserve the right to change pricing at any time without notice. Subscriptions are billed at the price stated when you signed up, unless you receive notice of a price change at least 30 days before your next renewal.

By placing an order, you authorise us (or our payment processor) to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.

5. ORDER ACCEPTANCE

We reserve the right to accept or decline any order for any reason, including but not limited to:

- Product availability
- Errors in product descriptions or pricing
- Suspected fraudulent activity
- Repeated abuse of our refund policy
- Orders to regions outside the United States

If an order is cancelled after payment is processed, we will issue a full refund within 5 business days.

6. SHIPPING

We ship only within the United States. Delivery typically takes 5-10 business days, but may take up to 14 days depending on your location and the selected shipping method. Orders are fulfilled from our US partner warehouse. Customers are responsible for providing accurate shipping information.

Full details, including our free shipping threshold, are available in our Shipping Policy.

7. RETURNS, REFUNDS, AND CANCELLATIONS

We offer a 60-day money-back guarantee on all Sacchara Thrive purchases. Customers may request a refund within 60 days of delivery, no questions asked, and we do not require the product to be returned.

Subscriptions can be cancelled at any time before the next renewal.

Full details are available in our Refund & Return Policy.

8. SUBSCRIPTION TERMS

When you subscribe to Sacchara Thrive, you agree to recurring billing at the interval you selected (typically every 30 days for single bottles, every 90 days for 3-bottle subscriptions). You can cancel, pause, or modify your subscription at any time before the next renewal date through your account or by emailing info@firmusnutrition.com.

Full details are available in our Subscription Policy.

9. INTELLECTUAL PROPERTY

All content on firmusnutrition.com - including images, logos, text, graphics, product descriptions, and the names "Firmus Nutrition," "Sacchara Thrive," and "Ferritin Support" - is the property of Firmus Nutrition Ltd or our licensors. You may not copy, reproduce, distribute, or commercially exploit any content without our written permission.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, research papers, or external resources. We are not responsible for the content, privacy practices, or actions of any third-party sites linked to from our website.

11. USER ACCOUNTS

If you create an account on our website:

- You agree to provide accurate and current information
- You are responsible for maintaining the confidentiality of your login credentials
- You must notify us immediately of any unauthorised access to your account

We reserve the right to suspend or terminate any account for misuse, fraudulent activity, or violation of these Terms.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by US law, Firmus Nutrition Ltd is not liable for:

- Any indirect, incidental, punitive, or consequential damages
- Losses caused by shipping delays or third-party carriers
- Errors caused by inaccurate customer-provided shipping information
- Any health outcomes related to use of our products, where the customer has not followed product directions, our warnings, or the advice of a qualified healthcare provider

Your use of our website and products is at your own risk. If you experience an adverse reaction to any Sacchara Thrive product, stop using it immediately and consult a healthcare provider.

13. DISCLAIMER OF WARRANTIES

Except where prohibited by law, our products and services are provided "as is" and "as available." We make no warranties, expressed or implied, regarding:

- Specific health outcomes
- Product performance for individual customers
- Website availability
- Fitness for a particular purpose

Statements regarding Sacchara Thrive have not been evaluated by the US Food and Drug Administration. Sacchara Thrive is not intended to diagnose, treat, cure, or prevent any disease.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Firmus Nutrition Ltd, its employees, partners, suppliers, and affiliates from any claims, damages, or losses arising from your use of our website, products, or violation of these Terms.

15. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales (the jurisdiction in which Firmus Nutrition Ltd is registered), without regard to conflict-of-law principles. Any disputes will be resolved in the courts of England and Wales, except where US consumer protection law requires otherwise for US-based customers.

16. CHANGES TO TERMS

We may update or modify these Terms of Service at any time. Changes become effective immediately when posted on our website. By continuing to use our website or services after changes are posted, you accept the updated Terms. Material changes will be communicated by email to customers with active accounts or subscriptions.

17. CONTACT

If you have questions about these Terms, please contact us at:

info@firmusnutrition.com

Sacchara Thrive is a product of Firmus Nutrition Ltd. Registered company address available on request.